All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Items offered on our website are only available for delivery to addresses in and around Kochi. [We also accept orders from international customers on certain products only.]

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 1-2 business days of the date of your order. Business day mean Monday to Saturday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping costs are based on the weight of your order and the delivery location, which will be displayed on the final bill. Additional shipping charges may apply to remote areas or for large or heavy items.

If there is any damage to the packaging on delivery, contact us immediately at pallerakkada@gmail.com.

If you have any questions about the delivery and shipment or your order, please contact us at pallerakkada@gmail.com